Legal information — Lantergreenvilla
This page outlines legal obligations, licensing, responsible gaming measures, age verification, complaint procedures and jurisdiction applicable to Lantergreenvilla’s casino and hotel operations in Denmark (DNK). It is intended to inform guests, players and partners about our compliance framework.
If you need official paperwork or a legal contact, see the Complaints & dispute section below or contact our corporate legal office via Contacts.
Licensing, jurisdiction & applicable law
Operations of gaming activities at Lantergreenvilla are subject to Danish law and oversight by the Danish Gambling Authority (Spillemyndigheden). We hold required permits to operate on-site casino gaming and associated services in accordance with applicable national regulations. Our legal seat and the governing law for disputes is Denmark.
Key registration & license information
| Entity | Authority | License ID / Notes |
|---|---|---|
| Lantergreenvilla ApS | Spillemyndigheden (Danish Gambling Authority) | On-site casino license — subject to Danish regulation |
| Hospitality (hotel & dining) | Local municipality | Complies with hospitality and food service regulations |
| Responsible Gaming Programs | National self-exclusion and support schemes | Age-restriction 18+; ID verification on entry |
Responsible gaming & prevention
We are committed to safe and responsible gaming. Measures in place include staff training, player information, voluntary exclusion options, deposit/time limits (where applicable), and cooperation with national help lines for problem gambling.
- Information and support: in-house staff and national resources.
- Self-exclusion: guests may request exclusion and self-limits.
- Training: personnel trained to identify signs of problem gambling.
Age verification & access control
Access to gaming areas is strictly for adults 18 years or older as mandated in Denmark. Entry is subject to valid photo ID checks (passport, national ID, or driver's license). We reserve the right to refuse entry or service.
- Bring valid photo identification for all players and guests intending to enter gaming areas.
- Minors are not permitted in gaming areas; accompanying adults remain responsible for compliance.
- Attempts to circumvent age checks will result in denied access and possible notification to authorities.
If you have questions about ID requirements, contact reception prior to arrival.
Personal data & privacy
We process personal data in accordance with Danish and EU data protection rules (including GDPR). Data collected for age verification, reservations, loyalty and regulatory compliance is handled lawfully and stored securely.
For full details on data types, retention, rights and contact points, see our Privacy Policy.
Complaints & dispute resolution
If you are dissatisfied with our services, please contact our complaints officer first. We aim to resolve disputes promptly and fairly. Should internal resolution fail, a consumer may escalate matters to relevant Danish authorities.
How to submit a complaint
- Contact our reception or corporate legal office: see Contacts.
- Provide booking/reference numbers and supporting documentation.
- If unresolved, complaints may be directed to the Danish Gambling Authority (Spillemyndigheden) or consumer complaint boards where applicable.
Legal disputes are governed by Danish law and subject to Danish jurisdiction unless otherwise required by mandatory regulation.
Legal contact
Lantergreenvilla Legal Office
Nordre Ringgade 15, 8000 Aarhus
+ (45) 2 739-18-46